General Terms and Conditions
Status September 2020
The website www.viennacitycard.at is operated by DocLX Travel Events GmbH (hereinafter "DocLX") and serves to sell the Vienna City Card.
The Vienna City Card is an advantage and mobility card. It includes travel on public transport, the Wiener Linien and can optionally be extended with digital add-ons such as the airport transfer or a 24-hour Hop-On Hop-Off tour.
When ordering and purchasing a Vienna City Card via the above-mentioned website or from sales partners, the general terms and conditions set out below apply. In order to be able to use the Vienna City Card and its benefits, as well as Add-Ons at the respective Vienna City Card benefit and transport partners, Wiener Linien, CAT, ÖBB, the buses of Vienna Airport Lines, Big Bus Vienna as well as Vienna Sightseeing Tours, the General Terms and Conditions must be complied with. DocLX assumes no liability for the execution of the digital overview of all benefit partners and the offered add-ons, but only for the possibility of using the services provided by the Vienna City Card benefit partners, Wiener Linien, CAT, ÖBB, the buses of Vienna Airport Lines, the Big Bus Vienna, and Vienna Sightseeing Tours.
1. VIENNA CITY CARD
(1.A) The Vienna City Card is a benefit-based service that offers the purchaser discounts on services and products of benefit partners and enables the free use of Vienna's public transport in the core zone.
(1.B) The Vienna City Card product is licensed by the Vienna Tourist Board, a public-law corporation governed by the Vienna Tourism Promotion Act. The Vienna Tourist Board is hereinafter also referred to as the "WTV".
(1.C) The purchaser of the Vienna City Card is hereinafter also referred to as the "Cardholder" or "You".
(1.D) The purchase of the Vienna City Card entitles the buyer to the benefits of services listed in the digital overview of all benefit partners, as well as optionally purchased digital add-ons. The digital overview of all partners is available to you free of charge in our webshop and in the ivie app (hereinafter referred to as "App").
(1.E) The services are performed or provided by third parties or benefit partners of the WTV. When using the Vienna City Card and making use of the services offered by the benefit partners and add-on partners, you enter into a contractual relationship with the respective benefit partner/add-on partner and, where applicable, their general terms and conditions apply. The WTV or DocLX do not assume any liability for the services offered by Wiener Linien, CAT, ÖBB, the buses of Vienna Airport Lines, Big Bus Vienna or Vienna Sightseeing Tours or other services listed in the digital overview of benefit partners, but only for the possibility of using the services provided by the benefit partners/add-on partners.
(1.F) WIENER LINIEN GmbH & Co KG, Erdbergstraße 202, 1031 Vienna ("Wiener Linien") is the partner for the network ticket, which is valid for 24, 48 or 72 hours for the public transport in Vienna after appropriate validation.
(1.G) Big Bus Vienna GmbH, Walfischgasse 5/4, 1010 Vienna ("Big Bus Vienna") is an Add-On Partner for the Tour Ticket, which includes 24h Hop-On Hop-Off tours of the red and blue line as well as a guided city walk. The digital add-on can only be purchased digitally in conjunction with a Vienna City Card (24h/48h/72h). The Big Bus Ticket can be redeemed within the 7 days of validity.
(1.H) Vienna Sightseeing Tours, Wiener Rundfahrten GmbH & Co.KG, Gray Line Vienna, Opernring 3-5, TOP 508-529, 1010 Vienna ("Vienna Sightseeing Tours") is an add-on partner for the Tour Ticket, which includes 24h Hop-On Hop-Off tours of the red, yellow and blue line as well as a guided city walk. The digital add-on can only be purchased digitally in combination with a Vienna City Card (24h/48h/72h). The Vienna Sightseeing Tours Ticket can be redeemed within the 7 days of the benefit validity.
(1.I) ÖBB-Personenverkehr AG, Am Hauptbahnhof 2, 1100 Vienna, as well as ÖBB-Postbus GmbH, Am Hauptbahnhof 2, 1100 Vienna, and City Air Terminal Betriebsgesellschaft m.b.H., Office Park, Postfach 1, 1300 Vienna Airport are the partners for the Add-On Airport Transfer. With this ticket, the means of transport: CAT- City Airport Train, ÖBB Railjet (First Class without surcharge), S-Bahn and buses of Vienna Airport Lines can be used several times for the journey to and from Vienna Airport for a validity period of 7 days from activation. A city check-in at the CAT terminal at Wien Mitte station is also included.
Services of the partners
(2.A) The services offered by the Advantage Partners and Add-On Partners are available to Vienna City Card customers for the duration of their stay (max. 7 days). The services listed in the digital advantage partner overview are available to customers provided that a valid Vienna City Card can be presented. All partners listed in the digital advantage partner overview or in the app or partners who offer tours and transfers are obliged to make their services available to cardholders. Unless otherwise stated in the overview of benefit partners or in the app, the services must be provided in full, both quantitatively and qualitatively, within the regular opening hours, unless there are closures due to damage, renovations or similar, and in accordance with the respective general terms and conditions of business or transport of the benefit partners, if applicable.
(2.B) The current overview of all benefit partners can be found at any time as a link and as a free download in our web shop in the app Due to unforeseeable and extraordinary circumstances beyond the control of WTV and DocLX, information on the benefit partners will occasionally be amended to reflect unavoidable changes regarding the services offered (e.g. should a benefit partner cease its business activities or should facilities no longer be accessible to the public).
(2.C) The description of the services of the Benefit Partners in the Web Shop or the App is deemed to be error-free and complete at the time of creation. Notwithstanding the above, the offers of the benefits may be subject to minor changes. WienTourismus and DocLX do not assume any liability or guarantee for benefits granted by the partners to cardholders. All information without guarantee. The benefits of the Vienna City Card are subject to change without notice. The photographs are for information purposes only and are not binding.
(2.D) The description of the Add-On Services in the Webshop and in Media is deemed to be error-free and complete at the time of creation. Notwithstanding this, the offers of the services are subject to minor changes under certain circumstances. Vienna Tourism and DocLX do not assume any liability or guarantee for benefits granted to cardholders by the partners. All information without guarantee. Add-ons are subject to change without prior notice. The photographs are for information purposes only and are not binding.
(2.E) In general, there may be restrictions in the use of the Vienna City Card offers due to the opening hours of the Advantage Partners and operating hours of the Add-On Partners; this is especially the case as some offers are dependent on weather and season and therefore cannot be offered during the entire promotional period of the Vienna City Card. The opening hours in the digital overview of the advantage partners or in the app are without guarantee and are the information provided by the advantage partners or Add-On Partners (note the websites of individual advantage partners/Add-On Partners regarding current opening hours and offers).
(2.F) When using the services offered, the cardholder becomes a contractual partner of the respective advantage partner/add-on partner and the general terms and conditions of the respective partner apply. In addition, statutory warranty claims and other liability claims in relation to the services are to be asserted exclusively against the respective advantage partner/add-on partner.
(2.G) DocLX is only liable for the ordering process, the payment process and the delivery or display of the Vienna City Card including Add-Ons in the App, as well as with regard to the legal provisions applicable in this respect. DocLX and WTV are under no circumstances responsible or liable for the services and benefit as well as add-on partners offering the services.
(2.H) DocLX will not provide any compensation if a service offered, e.g. sight or other facility, is closed or inaccessible. Furthermore, no reimbursement will be made for offers that were not used during the stay and are no longer offered on a renewed visit. Furthermore, WTV and DocLX reserve the right to terminate the contract with the Benefit Partners/Add-On Partners at any time for good cause, without having to compensate the Cardholders for the resulting inability to make use of the services offered.
(2.I) In general, neither WTV nor DocLX assume liability for damages incurred by the cardholder.
(2.1) Wiener Linien
By using the ticket of Wiener Linien included in the Vienna City Card, the Cardholder becomes a contractual partner of Wiener Linien. The Terms and Conditions of Carriage of Wiener Linien and the VOR Tariff Regulations as amended from time to time apply, which you can read here:
(2.2) Big Bus Vienna
The following provisions apply to the use of the Big Bus Vienna ticket provided:
(2.3) Vienna Sightseeing Tours
The following conditions apply to the use of the Vienna Sightseeing Tours ticket provided:
(2.4) CAT, ÖBB, Postbus
The following conditions apply to the use of the Airport Transfer add-on:
Postbus: https://www.postbus.at/rechtliches/agb.html and https://www.viennaairportlines.at/de/info/374
(3.A) The Vienna City Card including Add-Ons is not transferable and may only be used by the specified Cardholder during the period of validity of the Vienna City Card selected by the Customer.
(3.B) The digital overview of all current service partners and add-on partners that the Cardholders may use is available in the webshop or in the App.
(3.C) The discounts of the Vienna City Card's benefit partners, the airport transfer as well as the 24h Hop-On Hop-Off Tour can be consumed during the duration of a Vienna Tourist's stay (max. 7 days). Therefore, enter the first day of your stay on the Vienna City Card. The Vienna City Card is valid for 24, 48 or 72 hours and must be validated on your first public transport journey. With the Vienna City Card Wiener Linien, one young person up to the age of 15 travels free of charge per cardholder. Please note that identification is mandatory!
(3.D) If you have purchased a digital Vienna City Card in the app, your Vienna City Card is valid and automatically validated in your selected validity period. No extra validation is required.
(3.E) All services of the benefit partners can only be visited or used once using the discount offered by the Vienna City Card.
(3.F) The discounts offered within the framework of the Vienna City Card cannot be used together with other discounts offered by the benefit partner for students, senior citizens or families.
(3.G) The digitally bookable add-ons Airport Transfer and 24 hours Hop-On Hop-Off Tour can be purchased in the App as well as in the Tourist Info sales outlets. The validity period is 7 days per add-on from activation (until 23:59 on the 7th day). No extra activation or validation is required.
(4.A) In order to enjoy the benefits of the Vienna City Card, the Cardholder must present the Vienna City Card to the benefit partner/add-on partner for verification of validity. Regarding the ticket of Wiener Linien or the Add-On tickets for the Hop-On Hop-Off Tour (Big Bus Vienna, Vienna Sightseeing Tours) or various means of transport to the airport (CAT, ÖBB, Airport Lines buses), the respective conditions of carriage apply. The Card must be validated or activated accordingly before using the means of transport.
(4.B) It is prohibited to copy, edit or forge the Vienna City Card. Furthermore, the use of screenshots of a digital Vienna City Card is not permitted. In case of misuse or suspected misuse, the Benefit Partners/Add-On Partners and Wiener Linien are entitled and obliged to confiscate the Vienna City Card without compensation and to file charges.
WTV and DocLX are not liable in case of theft or loss. The stolen or lost Vienna City Card will not be replaced.
2. PURCHASE OF THE VIENNA CITY CARD
Ordering process/payment and delivery
(1.A) You can purchase the Vienna City Card via the webshop https://www.viennacitycard.at/index.php?page=buy and the app by following the steps listed there. You can also purchase the Card from various sales partners in Austria and abroad.
(1.B) The prices quoted are binding and final and include the applicable taxes.
(1.C) Payment for the ordered Vienna City Card and digital add-ons must be made by one of the payment methods listed in the webshop. Directly purchased Vienna City Cards can be purchased from the sales partner according to the partner's respective payment methods.
(1.D) The following online purchase options are available: App and print@home.
The print@home ticket can be printed out at home directly after purchase in the webshop or a PDF document will be sent to you by e-mail. The benefits are available to you free of charge as a digital version in the app or as a download in our webshop.
You can buy the digital Vienna City Card directly in the ivie app (free download of the app available in the App Store and on Google Play) via a link to our webshop.
(1.E) Digital add-ons can be booked during the purchase process of Vouchers, Print@Home tickets and in the Vienna City Card app. If you are interested in a digital add-on at a later point in time, after completing the purchase process, you can have them booked and activated on your Vienna City Card at any time at one of the Tourist-Infos in Vienna at Albertinaplatz and at the airport, provided that the maximum length of stay of 7 days has not yet been exceeded.
Right of withdrawal
(2.A) When purchasing a digital Vienna City Card and Add-Ons in the App, or print@home, you agree and acknowledge that if you choose the download option (in the Online Shop) or the electronic Vienna City Card (in the App) and exercise it immediately, you have no right of cancellation.
(2.B) A ticket that has been ordered and purchased in our online shop cannot be cancelled. The date and time of a ticket that has already been personalised/activated cannot be changed due to the requirements of Wiener Linien. All tickets in an order must be activated at the same time - this means for the same date and the same period. It is not possible to activate Vienna City Cards for different days and times in one order. If you need different tickets, they must be purchased in several purchase transactions and can thus be activated for different periods.
(2.C) The incorrect entry of dates and times when purchasing a digital Vienna City Card is not a reason for cancellation. The date and period for the use of the benefits as well as the ticket will be requested and then presented again for review and can be corrected if necessary. Due to terms and conditions of Wiener Linien (Vienna's public transportation) it is not possible to cancel and refund activated tickets.
Use of personal data
(3.A) DocLX has put in place appropriate physical, electronic and administrative measures to protect your personal data and to prevent unauthorised access to or disclosure of such data. Your personal data will be retained by DocLX for as long as necessary to process your Vienna City Card order and to comply with legal requirements.
DocLX Travel Events GmbH,
A-1010 Vienna, Austria
Applicable law / place of jurisdiction
(4.A) If any provision of these General Terms and Conditions becomes invalid in whole or in part, the validity of the other provisions or parts shall not be affected. The invalid parts will be replaced by the provisions enshrined in law.
(4.B) DocLX reserves the right to change these general terms and conditions from time to time, for example to comply with legal requirements or to reflect a change in the way they work. Changes to the General Terms and Conditions shall only apply to future purchases of the Vienna City Card.
(4.C) Any legal relationship between DocLX and the Cardholder shall be governed exclusively by Austrian law with the exception of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules. For consumers within the meaning of §1 of the Austrian Consumer Protection Act, the choice of law shall only apply to the extent that the protection offered is not excluded due to mandatory provisions of the law of the country in which the consumer's usual place of residence is located.
(4.D) Any legal dispute arising out of or in connection with the legal relationship between DocLX and the Cardholder shall be subject to the exclusive jurisdiction of the court having jurisdiction for the first district - “Innere Stadt”, Vienna, Austria. If the Consumer is domiciled or habitually resident in Austria or is employed in Austria, the court in whose district the domicile, habitual residence or place of employment is located shall have jurisdiction.