FAQ’s Vienna City Card

 

BUYING PROCESS

Step 1: Choose your Vienna City Card type (and Add-Ons)
Choose between 24/48/72h Wiener Linien ticket for public transport and optional additional services such as airport TRANSFER and 24h Hop-On Hop-Off Big Bus TOUR.
 
Step 2: Buy your Vienna City Card
You can pay by credit card (VISA, MasterCard) or KLARNA bank transfer.
 
Step 3: Activate your Vienna City Card - and use it!
When activating (immediately or later), you specify the details of your Vienna City Card (and additional services). 
Activate now: You know your travel date and know when you want to use the City Card.
Select the card type (App, Print at Home or Voucher), enter the date when you will be arriving in Vienna to use your discounts and advantages (and additional services such as TRANSFER and TOUR), date and start time when you want to use your ticket for public transport.
Activate later: You are not sure yet when you will be in Vienna? Just activate your ticket later. Once you have decided on the time of your arrival in Vienna, either click on the activation link of your order confirmation or go to the direct activation link in the webshop. Activate your Vienna City Card with your 12-digit order number and last name. Then chose the card type (App, Print at Home or Voucher) and the time of your arrival in Vienna to enjoy your discounts and add-on services (such as TRANSFER and TOUR). Select the date and start time to use your ticket for public transport.
 
 
Your Vienna City Card is now ready to be used in the period of time you have chosen.
App and Print at Home tickets do not need to be validated.
It is not possible to use a Print at Home ticket in the Vienna City Card app and vice versa - these are different digital ticke types.
If you choose a voucher, you can redeem it in one of our Tourist Information Points. The physical Vienna City Cards must be validated before the first trip.
 
If you buy several Vienna City Cards, keep in mind that only one type of card can be selected per order (Print at Home, App Ticket or Voucher) and all tickets must be activated for the same time period. If you want to use different card types or want to use them at different times, please buy them in separate transactions.

 

PURCHASE AND ACTIVATION

 

WHERE CAN I BUY A VIENNA CITY CARD?

In our web shop you can order and buy your Vienna City Card(s). Each order must be activated with a date for the beginning of your stay.
When activating the City Card, you can select the following delivery options:
-> App (conveniently on the smartphone, already validated)
-> Print at Home (already validated, print your ticket at home and use in Vienna)
-> Voucher (can be redeemed at all tourist information offices in Vienna
Online payment options: Credit card and bank transfer
 
You can also buy your Vienna City Card in Vienna in all tourist information offices, in many hotels and in the outlets of Wiener Linien. We would be delighted to inform you if your hotel is one of our sales partners.
 

HOW AND WHEN DO I HAVE TO ACTIVATE MY VIENNA CITY CARD?

Every Vienna City Card order must be activated before use. You can activate the order immediately after you have purchased the card or later. However, the activation must be carried out 6 months after purchasing at the latest. Your discounts in the Vienna City Card Bonus Booklet are valid for a maximum of 7 days from the indicated date of arrival. You can specify an exact date and time for the public transport ticket.
In your email with the order confirmation you will find an activation link. Activation details can be found in our step-by-step guide: HERE
 

DO I ALWAYS HAVE TO ACTIVATE MY ENTIRE ORDER?

Yes. You must always activate your entire order of Vienna City Cards. It is not possible to choose different activation periods. For example, if you buy 4 tickets, you must also activate 4 tickets. It is not possible to activate 2 immediately and activate 2 later. You need several orders to activate Vienna City Card (s) for different time periods.
 

CAN I ACTIVATE MY ORDER FOR DIFFERENT CARD TYPES?

No, if you want to use different card/ticket types you will have to buy them separately. Each order can only be activated for the same ticket type (App, Print at Home or Voucher).
 

WHEN I ACTIVATE MY CITY CARD, DOES THAT MEAN I HAVE TO USE THE 24/48/72 HOURS OF THE PUBLIC TRANSPORTATION (WIENER LINIEN) IMMEDIATELY?

You can choose the start date and the exact time when you want to use the 24/48/72 hours ticket of Wiener Linien when activating your Vienna City Card.
The ticket does not need to be validated (App and Print at Home).
 

ARE THE 24/48/72 H TICKETS ACTUAL HOURS OR CALENDAR DAYS?

These are hours. The 24/48/72 hours refer to the validity of the Wiener Linien ticket. It is valid for exactly 24/48/72 hours for the period you selected during the activation.
 

WHEN CAN I ACTIVATE MY VIENNA CITY CARD?

Each order must be activated. In your email with the order confirmation you will find the exact date until when activation is possible. The activation must be carried out 6 months after purchasing at the latest.
When you already know your travel dates and times, you can activate your ticket immediately. Activating your ticket in the app is possible on short notice as the ticket becomes available in an instant.
 
 

GENERAL QUESTIONS

 

ARE CHILDREN INCLUDED IN THE VIENNA CITY CARD?

Each Vienna City Card 24/48/72 hours includes free travel for public transport for a child up to the 15th birthday (as soon as your child is 15 years old, you will have to buy a separate ticket).
-> Add-On Airport TRANSFER: 2 children up to the 15th birthday travel for free.
-> Add-On 24h Hop-On Hop-Off Big Bus TOUR: 1 child up to the 16th birthday travels for free.
 

I ACCIDENTALLY HAVE CHOSEN THE DELIVERY OPTION “VOUCHER” BUT WANTED A PRINT@HOME TICKET. IS THERE A POSSIBILITY TO STILL CHANGE THE DELIVERY OPTION?

Yes, you can redeem your Vienna City Card Voucher in the web shop. To do this, enter the card key on the voucher (8-digit voucher code) in the web shop under "Redeem coupon code". You can now choose again a delivery option and redeem your voucher as a Print at Home or App Ticket.
 

I ACCIDENTALLY HAVE CHOSEN THE DELIVERY OPTION “APP” BUT WANTED A PRINT AT HOME TICKET. IS THERE A POSSIBILITY TO STILL CHANGE THE DELIVERY OPTION?

No, it is not possible to change the ticket type after you have completed the activation process. App and Print at Home tickets are different ticket types in our system and therefore it is not possible to change the ticket type or even use both options.
 

WHEN ACTIVATING MY VIENNA CITY CARD I ENTERED THE WRONG DATE. CAN I CHANGE THAT?

No, unfortunately it is not possible to adjust the date. We recommend that you activate it shortly before departure in order to react flexibly to short-term changes.
 

ARE THERE DISCOUNTED VIENNA CITY CARDS FOR DISABLED, SENIOR CITIZENS, STUDENTS OR GROUPS?

No, the Vienna City Card does not offer any special rates for disabled, senior citizens, students or group travellers.
It is not possible to combine a Vienna City Card with other cards such as student cards, “Niederösterreich-Card”, Disability Card or similar. Each discount can only be redeemed once.
 

CAN I USE THE VIENNA CITY CARD TO GET DISCOUNTS WHEN BUYING TICKETS IN ADVANCE AND ONLINE?

Almost all discounts can only be redeemed at the box offices in Vienna. Details on the individual advantages can be found in the Bonus Booklet.
 

CAN MY DOG RIDE FOR FREE ON PUBLIC TRANSPORT?

No, it is not possible to take your dog for free on public transport. For more information, please visit the website of our partners at www.wienerlinien.at.
 
 

VIENNA CITY CARD APP

 

WHERE CAN I GET THE APP?

The Vienna City Card App can be found in:
-> iphone: iTunes App Store 
-> Android: Google Play Store 
 

HOW IS MY VIENNA CITY CARD DISPLAYED IN THE APP?

If you have selected the delivery option "APP" when activating your order, you can load your tickets into the app after activation by clicking on the link in your activation email. We recommend installing the Vienna City Card App before activation.
Activation details can be found in our guide: HERE
 

MY VIENNA CITY CARD IN THE APP SHOWS "TICKET EXPIRED" OR "NOT ACTIVE".

If you have selected a validity period in the future, your Vienna City Card (s) in the app are shown as "expired" or "not active". As soon as the validity period / stay period starts, the activated Vienna City Card (s) are automatically displayed as a valid ticket in the app.
 

CAN I USE THE WIENER LINIEN TICKETS FOR PUBLIC TRANSPORT AND ALL DISCOUNTS WHEN I AM NOT ONLINE?

Yes, the Vienna City Card App is available offline.
 
 

ADD-ONs

WHAT IS AN ADD-ON?

Add-Ons are services that you can book additionally to your Vienna City Card. You have the option to extend the classic Vienna City Card, which gives you 24/48/72 hours of free public transport, over 210 benefits and two different Add-Ons. With the Add-O TRANSFER you can book the transfer from and to Vienna International Airport. With the Add-On TOUR you can book a 24h Hop-On Hop-off Big Bus tour. More detailed information on our Add-Ons can be found under INFO.
 

WHAT ARE THE BEST OPTIONS TO US MY ADD-ONS?

See below in the download "Vienna City Card Flexible Usage" how to make the most of your Vienna visit with the Vienna City Card and it’s Add-Ons.