FAQ’s Vienna City Card

 

BUYING PROCESS

 
Step 1: Choose your Vienna City Card (and add-ons)
Choose between 24/48/72h Wiener Linien Ticket for public transport and optional additional services such as AIRPORT TRANSFER and 24h Hop-On Hop-Off Big Bus TOUR.
 
Step 2: Buy your Vienna City Card
You can pay by credit card (VISA, MasterCard) or KLARNA bank transfer.
 
Step 3: Activate your Vienna City Card - and use it!
When activating (immediately or later), you specify the details of your Vienna City Card (and additional services). 
Activate now: You know your travel date and know when you want to use the City Card.
Select the card type (App, Print at Home or Voucher), enter the date when you will be arriving in Vienna to use your discounts and advantages (and additional services), date and start time when you want to use your ticket for public transport.
Activate later: You are not sure yet when you will be in Vienna? Just activate your ticket later.
To do that you will need the 12-digit order number. Select the card type (App, Print at Home or Voucher), enter the date when you will be arriving in Vienna to use your discounts and advantages (and additional services), date and start time when you want to use your ticket for public transport
 
Your Vienna City Card is now ready to be used in the period of time you have chosen.
App and Print at Home tickets do not need to be validated.

 

PURCHASE AND ACTIVATION

 

WHERE CAN I BUY A VIENNA CITY CARD?

In our webshop you can order your Vienna City Card(s). Each order must be activated with a date for the beginning of your stay.
When activating the City Card, you can select the following delivery options:
-> App purchase (conveniently on the smartphone)
-> Print at Home (already validated at home print and use in Vienna)
-> Voucher (can be redeemed at all tourist information points in Vienna
Online payment options: Credit card and bank transfer
You can also buy your Vienna City Card in Vienna in all tourist information offices, in many hotels and in the outlets of Wiener Linien. We would be delighted to inform you if your hotel is one of our sales partners.
 

HOW AND WHEN DO I HAVE TO ACTIVATE MY VIENNA CITY CARD?

Every Vienna City Card order must be activated. You can activate the order immediately after you have purchased the card or later. However, the activation must be carried out by 31.03.2020 at the latest. Your discounts in the Vienna City Card bonus booklet are valid for a maximum of 7 days from the indicated date of arrival. You can specify an exact time for the public transport ticket.
In your email with the order confirmation you will find an activation link. Activation details can be found in our step-by-step guide: HERE
 

DO I ALWAYS HAVE TO ACTIVATE MY ENTIRE ORDER?

Yes. You must always activate your entire order of Vienna City Cards. It is not possible to choose different activation periods. For example, if you buy 4 tickets, you must also activate 4 tickets. It is not possible to activate 2 immediately and activate 2 later. You need several orders to activate Vienna City Card (s) for different time periods.
 

WHEN I ACTIVATE MY CITY CARD, DOES THAT MEAN I HAVE TO USE THE 24/48/72 HOURS OF THE PUBLIC TRANSPORTATION (WIENER LINIEN) IMMEDIATELY?

You can choose the start date and the exact time when you want to use the 24/48/72 hours ticket of Wiener Linien when activating your Vienna City Card.
The ticket does not need to be validated (App and Print at Home).
 

ARE THE 24/48/72 H TICKETS ACTUAL HOURS OR CALENDAR DAYS?

These are hours. The 24/48/72 hours refer to the validity of the Wiener Linien ticket. It is valid for exactly 24/48/72 hours for the period you selected during the activation.
 

WHEN CAN I ACTIVATE MY VIENNA CITY CARD?

Each order must be activated. In your email with the order confirmation you will find the exact date until when activation is possible. Each order can be activated by 31.03.2020 at the latest.
When you already know your travel dates and times, you can activate your ticket immediately. Activating your ticket in the app is possible on short notice as the ticket becomes available in an instant.
 
 

GENERAL QUESTIONS

 

ARE CHILDREN INCLUDED IN THE VIENNA CITY CARD?

Each Vienna City Card 24/48/72 hours includes free travel for public transport for a child up to the 15th birthday (as soon as your child is 15 years old, you will have to buy a separate ticket).
-> Add-On Airport Transfer: 2 children up to the 15th birthday travel for free.
-> Add-On Big Bus Tour: 1 child up to the 16th birthday travels for free.
 

I ACCIDENTALLY HAVE CHOSEN THE DELIVERY OPTION “VOUCHER” BUT WANTED A PRINT@HOME TICKET. IS THERE A POSSIBILITY TO STILL CHANGE THE DELIVERY OPTION?

Yes, you can redeem your Vienna City Card Voucher in the webshop. To do this, enter the card key on the voucher (6-digit code) in the webshop under "Redeem coupon code". You can now choose again a delivery option and redeem your voucher as a Print at Home or App Ticket.
 

WHEN ACTIVATING MY VIENNA CITY CARD I ENTERED THE WRONG DATE. CAN I CHANGE THAT?

No, unfortunately it is not possible to adjust the date. We recommend that you activate it shortly before departure in order to react flexibly to short-term changes.
 

ARE THERE DISCOUNTED VIENNA CITY CARDS FOR DISABLED; SENIOR CITIZENS; STUDENTS OR GROUPS?

No, the Vienna City Card does not offer any special rates for disabled, senior citizens, students or group travelers.
It is not possible to combine a Vienna City Card with other cards such as student cards, “Niederösterreich-Card”, Disability Card or similar. Each discount can only be redeemed once.
 

CAN I USE THE VIENNA CITY CARD TO GET DISCOUNTS WHEN BUYING TICKETS IN ADVANCE AND ONLINE?

Almost all discounts can only be redeemed at the box offices in Vienna. Details on the individual advantages can be found in the bonus booklet. Bonus Booklet.
 

CAN MY DOG RIDE FOR FREE ON PUBLIC TRANSPORT?

No, it is not possible to take your dog for free on public transport. For more information, please visit the website of our partners at www.wienerlinien.at.
 
 

VIENNA CITY CARD APP

 

WHERE CAN I GET THE APP?

The Vienna City Card App can be found in:
-> Für iphone: iTunes App Store 
-> Für Android im Google Play Store 
 

HOW ARE MY VIENNA CITY CARD(S) DISPLAYED IN THE APP?

If you have selected the delivery option "APP" when activating your order, you can load your tickets into the app after activation by clicking on the link in your activation email. We recommend installing the Vienna City Card App before activation.
Activation details can be found in our guide: HERE
 

MY VIENNA CITY CARD (S) IN THE APP SHOWS "TICKET EXPIRED.

If you have selected a validity period in the future, your Vienna City Card (s) in the app are shown as "expired" or "not active". As soon as the validity period / stay period starts, the activated Vienna City Card (s) are automatically displayed as a valid ticket in the app.
 

CAN I USE THE WIENER LINIEN TICKETS FOR PUBLIC TRANSPORT AND ALL DISCOUNTS WHEN I AM NOT ONLINE?

Yes, the Vienna City Card App is available offline.
 
 

ADD ONs

WHAT IS AN ADD-ON?

Add-ons are services that you can book additionally to your Vienna City Card. You have the option to extend the classic Vienna City Card, which gives you 24/48/72 hours of free public transport and over 210 benefits with two different add-ons. With the add-on TRANSFER you can book the transfer from and to Vienna International Airport. With the add-on TOUR you can book a 24h Big Bus tour. More detailed information on our add-ons can be found under INFO.
 

WHAT ARE THE BEST OPTIONS TO US MY ADD-ONS?

See below in the download "Vienna City Card Flexible Usage" how to make the most out of your Vienna visit with the Vienna City Card and it’s add-ons.