FAQs Vienna City Card
BUYING AND PERSONALISING
BUYING
Choose between a 24/48/72h Wiener Linien ticket for public transport and optional additional services such as airport TRANSFER and 24h Hop-On Hop-Off TOUR.
Payment options: credit card (VISA, MasterCard), KLARNA bank transfer or PayPal
Use card immediately: You know already your travel dates and when exactly you want to use your Vienna City Card.
Step 1: Choose Vienna City Card type and number of cards
Step 2: Personalise your order
Step 3: Purchase your Vienna City Card
Step 4: Chose app- or print at home-ticket, date, and time of use
Step 3: Purchase your Vienna City Card
Step 4: Chose app- or print at home-ticket, date, and time of use
Use card later: You don't want to decide just yet? You can personalise later. As soon as the time of your arrival in Vienna is certain, either call up the personalisation link in your order confirmation or personalise directly in the web shop by using your 12-digit order number and your last name.
Step 1: Choose Vienna City Card type and number of cards
Step 2: Tick checkbox to personalise your card later
Step 3: Purchase your Vienna City Card
Step 4: Personalise your order up to 6 months after purchase
Step 5: Chose app- or print at home-ticket, date, and time of use
Step 2: Tick checkbox to personalise your card later
Step 3: Purchase your Vienna City Card
Step 4: Personalise your order up to 6 months after purchase
Step 5: Chose app- or print at home-ticket, date, and time of use
Your Vienna City Card is now ready to be used for the period of time you have chosen.
App- and print at home-tickets no longer need to be validated.
Gift vouchers can be redeemed as either app- or print at home-tickets.
Physical Vienna City Cards must be validated before the first journey and are available from tourist-infos, hotels, tobacconists, and various other partners.
WHERE CAN I GET THE VIENNA CITY CARD?
Vienna City Card online shop
Tourist-Infos Airport and city centre/Albertinaplatz
Sales points of Wiener Linien and ÖBB (throughout Austria)
Sales point CAT at the airport
Many hotels (get in touch to see if your hotel is our partner)
WHEN AND HOW DO I PERSONALISE MY VIENNA CITY CARD?
Each Vienna City Card must be personalised before use. You can personalise your order immediately or later; no later than 6 months after the date of purchase.
Your Vienna City Card discounts are valid for a maximum of 7 days from your day of arrival. For the public transport ticket, you can enter the desired date and an exact time. You will find a personalisation link in your order confirmation email.
DO I HAVE TO PERSONALISE MY ENTIRE ORDER?
Yes. You always must personalise the entire order of Vienna City Cards at once. It is not possible to choose different periods of use. E. g. If you buy 4 tickets, you must personalise activate all 4 tickets for the same period. You can not only personalise 2 tickets immediately and 2 later. You need multiple orders to use Vienna City Card(s) for different time periods.
DOES THE 24/48/72h VALIDITY OF THE PUBLIC TRANSPORT TICKET BEGIN AT THE TIME OF PERSONALISATION?
You can choose the start date and the exact start time for the 24/48/72h ticket for Wiener Linien when personalising your Vienna City Card order. From the selected time onwards, you can use the public transport. No further validation is required (applies to app- and print at home-tickets).
ARE THE 24/48/72 H TICKETS ACTUAL HOURS OR CALENDAR DAYS?
These are hours. The 24/48/72 hours refer to the validity of the Wiener Linien ticket. It is valid exactly for the period you selected during the personalisation.
GENERAL QUESTIONS
ARE CHILDREN INCLUDED IN THE VIENNA CITY CARD?
Each Vienna City Card 24/48/72 hours includes free travel for public transport for a child up to the 15th birthday or a dog.
As soon as your child is 15 years old, you will have to buy a separate ticket.
-> Add-On Airport TRANSFER: 2 children up to the 15th birthday travel for free.
-> Add-On 24h Hop-On Hop-Off TOUR: 1 child up to the 16th birthday travels for free.
-> Add-On Airport TRANSFER: 2 children up to the 15th birthday travel for free.
-> Add-On 24h Hop-On Hop-Off TOUR: 1 child up to the 16th birthday travels for free.
I ACCIDENTALLY HAVE CHOSEN THE DELIVERY OPTION “APP” BUT WANTED A PRINT AT HOME-TICKET. IS THERE A POSSIBILITY TO CHANGE THE DELIVERY OPTION?
No, it is not possible to change the ticket type after you have completed the personalisation process. App and print at home-tickets are different ticket types in our system and therefore it is not possible to change the ticket type or use both options.
WHEN I PERSONALISED MY VIENNA CITY CARD, I ENTERED THE WRONG DATE. CAN I CHANGE THAT?
No, unfortunately it is not possible to adjust the date. We recommend that you personalise it shortly before departure to be able to react flexibly to short-term changes.
Due to terms and conditions of Wiener Linien (Vienna's public transportation company) it is not possible to cancel and/or refund already activated/personalised tickets.
ARE THERE DISCOUNTED VIENNA CITY CARDS FOR DISABLED, SENIOR CITIZENS, STUDENTS, OR GROUPS?
No, the Vienna City Card does not offer any special rates for disabled, senior citizens, students, or group travellers.
It is not possible to combine a Vienna City Card with other cards such as student cards, “Niederösterreich-Card”, disability card or similar.
It is not possible to combine a Vienna City Card with other cards such as student cards, “Niederösterreich-Card”, disability card or similar.
CAN I USE THE VIENNA CITY CARD TO GET DISCOUNTS WHEN BUYING TICKETS IN ADVANCE AND ONLINE?
You can now use your Vienna City Card to book discounted tickets online from selected partners before you start your trip to Vienna.
Please find detailled information in the menu Product Information submenu ONLINE DISCOUNTS.
All other discounts can be redeemed directly at the partners' box offices in Vienna. Details on the individual advantages can be found here.
Each discount can only be redeemed once.
Instructions: WienTicket online purchase
CAN MY DOG RIDE FOR FREE ON PUBLIC TRANSPORT?
Yes, it is possible to take your dog instead of a child for free on public transport. For more information, please visit the website of our partners at www.wienerlinien.at.
ivie - THE OFFICIAL VIENNA-APP
WHERE CAN I GET ivie?
Our digital city-guide ivie can be found in:
HOW CAN I REDEEM MY 8-DIGIT CODE IN THE APP ivie?
If you have purchased a digital Vienna City Card from one of our partners, you need to install the App ivie on your smartphone. Then you can redeem the code and personalise your city card.
For step-by-step instructions click here.
HOW IS MY VIENNA CITY CARD DISPLAYED IN THE APP ivie?
If you have selected the delivery option "App-ivie", you can load your tickets into the app by clicking on the link in your personalisation email. We recommend installing the App ivie - Vienna Guide before.
For step-by-step instructions click here.
CAN I USE THE WIENER LINIEN TICKETS FOR PUBLIC TRANSPORT AND ALL DISCOUNTS WHEN I AM NOT ONLINE?
To import your City Card into the app, you need internet access. Once you have added your card to the app, it will also be displayed offline.
TRANSFER AND TOUR
WHAT IS AN ADD-ON?
Add-Ons are services that you can book additionally to your Vienna City Card. You have the option to extend the classic Vienna City Card, which gives you 24/48/72 hours of free public transport, over 200 benefits with two different Add-Ons.
With the Add-On TRANSFER you can book the transfer from and to Vienna International Airport.
With the Add-On TOUR you can book a 24h hop-on hop-off tour.
WHAT ARE THE BEST OPTIONS TO US MY ADD-ONS?
See below in the download section "Vienna City Card Flexible Usage" how to make the most of your Vienna visit with the Vienna City Card and its Add-Ons.
CAN I BUY AN ADD-ON LATER?
Yes, if you are interested in one of our add-ons after you have completed your purchase, you can add TRANSFER and/or TOUR at the Tourist-Infos Airport and city centre/Albertinaplatz to your Vienna City Card (availble for all card types: physical, app ticket, print at home). The add-on(s) will be charged by and are to be paid directly to the Tourist-Info team. This service is not available in the online shop.