Accessibility Statement

Accessibility Statement

Vienna City Card strives to make its websites accessible in accordance with the Federal Act on Accessibility Requirements for Products and Services (Accessibility Act - BaFG).

This accessibility statement applies to the website www.viennacitycard.at.

Status of compliance with requirements

This website is partially compliant with the guidelines for accessible web content due to the incompatibilities and exceptions outlined below.

The underlying criteria are based on WCAG 2.2 Conformance Level AA or the equivalent European Standard EN 301 549 V3.2.1.

Non-accessible content

The content listed below is not accessible for the following reasons:

a) Incompatibility with accessibility regulations

• The PDF version of the Vienna City Card and the PDF receipt are currently not tagged and therefore cannot be used by all assistive technologies. We are currently working on implementing accessible PDFs (WCAG success criterion 4.1.2 Name, role, value).
• The focus order is not implemented correctly in the mobile navigation, cookie banner, and shop. (WCAG success criterion 2.4.3 Focus order).
• The language attribute used is not valid, which may result in the page not being read aloud with the correct language output. (WCAG success criterion 3.1.1 Language Markup)
• When purchasing a Vienna City Card, the requirements for error prevention and accessible labeling are not implemented correctly. (WCAG Success Criterion 3.3.4 Error Prevention and 3.2.2 On Input)

Creation of this accessibility statement

This statement was created on March 28, 2025.

The website's compliance with the Accessibility Act was assessed in January 2025 in the form of an external accessibility audit in accordance with WCAG 2.2 at conformity level AA.

The following were checked:

• Home page

  viennacitycard.at

• Vienna City Card

  viennacitycard.at/vienna-city-card/

• Shop

  viennacitycard.at/shop/

Feedback and contact details

The offers and services on this website are continuously improved, replaced, and expanded. Usability and accessibility are very important to us.

New page content is regularly checked by the web editorial team upon publication.

If you notice any barriers that prevent you from using our website—problems that are not described in this statement, deficiencies in compliance with accessibility requirements—please let us know by email.

We will review your request and contact you as soon as possible.

Please send all messages and suggestions to the following contact address with the subject line “Reporting a barrier on the website www.viennacitycard.at.” Please describe the problem and provide us with the URL(s) of the affected website or document.

Contact:

Email: info(at)viennacitycard.at